< FAQ
Products you can return:
How to Return Your Device and Unpacked Products in 14 days trial period
Products you can return:
- Devices: heated tobacco devices, non-disposable vapes
- Unpacked packages of any kind
- All malfunctioning products
Return Instructions:
- Prepare your return - Ensure the return shipment only includes returnable products, such as devices, unpacked or malfunctioning products. - Do not include opened refills, pouches, liquids, or similar items
- Label the package
- Address the package to our partner:
Huboo Ref 13182
Huboo Returns
Unit 2, More Plus Central Park, Hudson Ave
Severn Beach
Bristol BS35 4EL
- Don’t forget to include our unique return number, 13182, in the top line. Without this, we cannot guarantee a smooth return process.
- Address the package to our partner:
- Arrange the shipment
- Use any shipping service of your choice with a tracking option (such as Evri, DPD, Royal Mail, etc.).
- Contact us
- Send an email to info@freesmo.co.uk to notify us of your return.
- In your email, please list all the returnable contents you are including in the shipment.
- Include your tracking code from the delivery service.
- Let us handle the rest
- We will validate the contents of the returned package upon receipt.
- We will only charge your credit card for any opened refills, pouches, or similar items and/or unreturned products.
- As you were not satisfied with our first recommendation, we will not charge you for the initial delivery of the products.