FAQ

FREESMO helps you successfully make the switch to smoke-free alternatives. We help you navigate the many choices on the market (1000+) and recommend the best products and flavours based on the information you provide, making your transition to smoke-free nicotine products easier and hassle-free.

FREESMO is an independent service focussed on helping designed to help its users make the smoothest possible switch to smoke-free products. We developed a unique decision-making matrix based on independent consumer feedback and product reviews. We aim to identify and recommend the best smoke-free solution to match your unique requirements. Furthermore, we ensure that only the safest and most trustworthy products are recommended based on objective external data.

Your recommended product history is easily accessible both through your email and on your personalized dashboard. We send you a summary email with all your recommendations, making it convenient for you to keep track of your journey. Additionally, you can log in to your dashboard on our website, where you'll find a detailed history of your recommended products.

Based on your inputs, such as the number of cigarettes currently consumed, your favourite brands, flavours, the desired product intensity, and experience, we will make a unique recommendation that you can then order or adjust as needed.

Our FREESMO proposition is developed with the combined knowledge of the tobacco and RRP industry experts, data specialists, psychologists, and addictologists from the UK and EU. This recommendation tool and transition support incorporating the newest possibilities is the culmination of their expertise.

The personal data you give us is subject to the General Data Protection Regulation. The personal data is only used to identify the ideal recommendations for you in relation to smoke-free products and refills. It will not be used for any other purposes unless approved by you.

Our expert on our customer service will answer any questions you might have. You can contact us here. You can ask about our products, flavours and refills, and get advice on how to use the devices and anything else that can help you to successfully make the switch to smoke-free products.

The package includes your final selection of smoke-free products and recommended flavours based on your inputs. We will also send you a handy booklet to help guide you through the switch.

Once you order, you can try the device for 14 days. If you choose to return it within this period, we will issue a refund using the same payment method you used for purchase. You can then try a different device again.

After returning your original purchase, choose another and enjoy a new 14-day trial period. If it's not the perfect fit, you can return it for a full refund. We're here to ensure you find the ideal device for your needs.

Yes, you can return products if they do not meet your expectations. You can send back used NON-DISPOSABLE vapes and heated tobacco DEVICES as well as unopened packs of refills, nicotine pouches, or disposables.

We will ask you to pack and label the product, send it to our partner Huboo using any shipping service with a tracking option, and let us know at info@freesmo.co.uk.
Click here for detailed instructions on how you can return devices and other products during your free trial.