How to Return Your Device and Unpacked Products in 14 days trial period

Products you can return:

• Devices: heated tobacco devices, non-disposable vapes
• Unpacked packages of any kind
• All malfunctioning products

Opened refills, pouches, liquids, or similar items cannot be returned.

Return Instructions:

1. Prepare your return - Ensure the return shipment only includes returnable products, such as devices, unpacked or malfunctioning products. - Do not include opened refills, pouches, liquids, or similar items

2. Label the package

   • Address the package to our partner:
     
     Huboo Ref 13182
     Huboo Returns
     Unit 2, More Plus Central Park, Hudson Ave
     Severn Beach
     Bristol BS35 4EL
     
     

   • Don’t forget to include our unique return number, 13182, in the top line. Without this, we cannot guarantee a smooth return process.

3. Arrange the shipment

   • Use any shipping service of your choice with a tracking option (such as Evri, DPD, Royal Mail, etc.).

4. Contact us

   • Send an email to info@freesmo.co.uk to notify us of your return.
   • In your email, please list all the returnable contents you are including in the shipment.
     • Include your tracking code from the delivery service.

5. Let us handle the rest

   • We will validate the contents of the returned package upon receipt.
   • We will only charge your credit card for any opened refills, pouches, or similar items and/or unreturned products.
   • As you were not satisfied with our first recommendation, we will not charge you for the initial delivery of the products.

If you have any questions, we will be happy to help you at info@freesmo.co.uk!