How to Return Your Device and Unpacked Products in 14 days trial period

• Devices: heated tobacco devices, non-disposable vapes
• Unpacked packages of any kind
• All malfunctioning products

Return Instructions:

1. Prepare your return - Ensure the return shipment only includes returnable products, such as devices, unpacked or malfunctioning products. - Do not include opened refills, pouches, liquids, or similar items
2. Label the package
   • Address the package to our partner:
     
     Huboo Ref 13182
     Huboo Returns
     Unit 2, More Plus Central Park, Hudson Ave
     Severn Beach
     Bristol BS35 4EL
     
     
   • Don’t forget to include our unique return number, 13182, in the top line. Without this, we cannot guarantee a smooth return process.
3. Arrange the shipment
   • Use any shipping service of your choice with a tracking option (such as Evri, DPD, Royal Mail, etc.).
4. Contact us
   • Send an email to info@freesmo.co.uk to notify us of your return.
   • In your email, please list all the returnable contents you are including in the shipment.
     • Include your tracking code from the delivery service.
5. Let us handle the rest
   • We will validate the contents of the returned package upon receipt.
   • We will only charge your credit card for any opened refills, pouches, or similar items and/or unreturned products.
   • As you were not satisfied with our first recommendation, we will not charge you for the initial delivery of the products.